Privacy Policy

Effective Date: July 3, 2026  |  Last Updated: July 3, 2026

1. Introduction and Overview

Welcome to Pizza Factory. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

By accessing or using our website at factory-pizza.click, placing orders, subscribing to our newsletter, or otherwise engaging with our food services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined herein, please discontinue use of our website and services immediately.

Pizza Factory operates as a food service business in the United States. We take your privacy seriously and strive to handle your personal data with the utmost care, transparency, and respect. This policy applies to all users of our website, customers who place orders online or in person, and individuals who otherwise interact with our brand.

2. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us using the information below:

We aim to respond to all privacy-related inquiries within 30 business days of receipt. For urgent matters or data breach notifications, we will endeavor to respond as promptly as possible.

3. Information We Collect

Pizza Factory collects several categories of personal information to provide our food ordering and delivery services effectively. We collect information that you provide directly to us, information collected automatically when you visit our website, and information obtained from third-party sources.

3.1 Personal Information You Provide Directly

When you interact with Pizza Factory, you may voluntarily provide us with the following categories of personal information:

• Identity Information: Full name, username or alias, date of birth (for age verification purposes), and profile photographs.
• Contact Information: Email address, telephone number, mailing address, delivery address, and billing address.
• Account Information: Login credentials including usernames and encrypted passwords when you create an account on our platform.
• Payment Information: Credit card numbers, debit card numbers, bank account details, and billing information. Note that payment card data is processed securely through our third-party payment processors and is not stored directly on our servers.
• Order Information: Details of food items ordered, special dietary requirements, delivery instructions, and order history.
• Communications: Any messages, feedback, complaints, reviews, or other communications you send to us via email, contact forms, or customer service channels.
• Marketing Preferences: Your preferences regarding receiving promotional emails, SMS messages, or other marketing communications from us.
• Loyalty Program Data: Points accumulated, redemption history, and membership tier information if you participate in our loyalty or rewards program.

3.2 Information Collected Automatically

When you visit our website at factory-pizza.click, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address, MAC address), and mobile device identifiers.
• Usage Data: Pages visited, time and date of visits, time spent on each page, links clicked, referring URLs, search queries entered on our site, and navigation paths through our website.
• Location Data: Approximate geographic location derived from your IP address, or, with your explicit consent, precise geolocation data from your mobile device to facilitate delivery services.
• Cookie Data: Information stored in cookies and similar tracking technologies as described in more detail in Section 9 of this Privacy Policy.
• Log Data: Server log files that record information such as IP addresses, access times, error messages, and request details.
• Session Information: Data about your browsing session including cart contents, items viewed, and interactions with our online ordering system.

3.3 Information from Third-Party Sources

We may also receive personal information about you from third-party sources, which we combine with information we already hold about you:

• Social Media Platforms: If you log in to our website using a social media account (such as Google or Facebook), we receive basic profile information from those platforms as permitted by your privacy settings.
• Payment Processors: Confirmation data and fraud prevention signals from our payment processing partners.
• Delivery Partners: Delivery status updates and address confirmation data from third-party delivery services we partner with.
• Analytics Providers: Aggregated and anonymized demographic and interest data to help us better understand our customer base.
• Public Sources: Publicly available information such as business directories or public social media profiles where relevant.

4. How We Use Your Information

Pizza Factory uses the personal information we collect for legitimate business purposes related to operating our food service business, improving our services, and communicating with our customers. Specifically, we use your information for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation and delivery coordination.
• Managing your account and providing access to account features and order history.
• Processing payments and issuing receipts, refunds, or credits where applicable.
• Communicating with you about your orders, including confirmations, status updates, and delivery notifications.
• Providing customer support and resolving complaints or disputes.
• Verifying your identity and preventing fraudulent transactions.

4.2 Website Operation and Improvement

• Operating, maintaining, and improving the functionality of our website and online ordering platform.
• Personalizing your experience on our website, such as remembering your previous orders and preferences.
• Conducting analytics to understand how users interact with our website and identifying areas for improvement.
• Testing new features, conducting A/B testing, and performing quality assurance.
• Diagnosing technical problems and ensuring the security and integrity of our systems.

4.3 Marketing and Communications

• Sending you promotional emails, special offers, discount codes, and news about new menu items, subject to your marketing preferences and consent where required by law.
• Displaying targeted advertisements on our website and third-party platforms based on your browsing behavior and interests.
• Conducting surveys and gathering feedback to improve our products and services.
• Managing our loyalty and rewards program and communicating points balances and exclusive member offers.
• Sending transactional communications such as order confirmations, receipts, and account notifications.

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from government authorities, courts, or law enforcement agencies.
• Enforcing our Terms of Service and other agreements with you.
• Protecting the rights, property, and safety of Pizza Factory, our customers, and third parties.
• Detecting, preventing, and investigating fraud, security breaches, and other potentially illegal or harmful activities.
• Maintaining records as required by applicable tax, food safety, and business regulations.

5. Sharing Your Information with Third Parties

Pizza Factory does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information with certain trusted third parties as necessary to operate our business and provide our services.

5.1 Service Providers and Business Partners

We engage third-party service providers who perform services on our behalf and who have agreed to handle your personal data in accordance with our instructions and applicable privacy laws:

• Payment Processors: Third-party companies that securely process credit card and other payment transactions on our behalf.
• Delivery Services: Third-party delivery platforms and drivers who fulfill food delivery orders.
• Cloud Hosting Providers: Companies that host our website and store data on our behalf on secure servers.
• Email Marketing Platforms: Service providers that manage our email lists and send marketing communications.
• Analytics Providers: Companies such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Platforms that enable us to provide efficient customer service and manage support tickets.
• Fraud Prevention Services: Third-party companies that help us detect and prevent fraudulent activity.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Respond to subpoenas, court orders, or legal process served on Pizza Factory.
• Enforce our Terms of Service or other agreements, including investigation of potential violations.
• Protect the rights, property, or safety of Pizza Factory, our employees, customers, or others.
• Detect, prevent, or otherwise address fraud, security issues, or technical problems.

5.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information by posting a notice on our website or sending you an email notification, and you will have the opportunity to review the new privacy practices applicable to your data.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry research, analytics, marketing, and other business purposes. This type of information sharing does not constitute a sale of personal information under applicable privacy laws.

6. Data Security

Pizza Factory takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data, including payment information and passwords, is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who have a legitimate business need to access it. All personnel with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: We utilize PCI-DSS compliant payment processors and do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential security weaknesses.
• Firewall Protection: Our servers are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Employee Training: Our staff receives regular training on data protection best practices and our internal data handling procedures.
• Incident Response: We maintain an incident response plan to address data breaches promptly and in accordance with applicable notification requirements under state and federal law.

6.2 Limitations of Security

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law, including applicable state data breach notification statutes.

You also play an important role in keeping your information secure. We encourage you to use a strong, unique password for your account, not to share your login credentials with others, and to log out of your account when using shared or public devices.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. Pizza Factory is committed to honoring these rights and providing you with a transparent and straightforward process to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Note that Pizza Factory does not sell your personal information in the traditional sense.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for providing services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

7.2 General Privacy Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct or update any inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]
• Website: Contact form available at factory-pizza.click

We will verify your identity before processing your request to protect your privacy and the security of your personal information. We aim to respond to all verifiable consumer requests within 45 days of receipt, with the possibility of an extension of up to an additional 45 days where reasonably necessary, in which case we will inform you of the extension and its reason.

You may designate an authorized agent to make a request on your behalf. We may require written proof of authorization and will verify your identity and the agent's authorization before processing the request.

8. Cookie Usage

Our website at factory-pizza.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and collect information about how you use the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized data about page visits and navigation patterns.
• Functional Cookies: Remember your preferences such as language, delivery address, and previous orders to improve your experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns on third-party platforms.

8.3 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings or through our cookie consent manager available on our website. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

9. Data Retention

Pizza Factory retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required for the purposes for which it was collected, and we have no legal obligation to retain it, we will securely delete or anonymize the data in accordance with our data retention and deletion procedures.

10. Children's Privacy

Pizza Factory's online ordering platform and services are designed for adult consumers. We do not knowingly collect, solicit, or process personal information from children under the age of 13. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will promptly take steps to delete the relevant information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not intentionally market our services to children. Individuals between the ages of 13 and 17 should only use our services with the involvement and consent of a parent or legal guardian.

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will delete such information as quickly as practicable. We encourage parents and guardians to monitor their children's online activities and to use parental control tools where appropriate.

11. International Data Transfers

Pizza Factory is a United States-based food service business. Our primary operations, data storage, and data processing activities take place within the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States and acknowledge that such transfers are necessary for the provision of our services. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy whenever it is transferred.

For users located in countries that have implemented additional data transfer restrictions or requirements, we will endeavor to implement appropriate safeguards, such as standard contractual clauses or other legally recognized transfer mechanisms, to ensure the lawful transfer of your personal data.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Factory. These may include social media platforms, payment gateways, delivery tracking services, and advertising networks. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for the privacy practices of those third parties.

We strongly encourage you to review the privacy policies of any third-party websites or services you visit through links on our website. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

Third-party services we commonly integrate with may include, but are not limited to: Google Analytics, Google Maps (for delivery location services), social media sharing buttons, and third-party payment processors. Each of these services has its own privacy policy governing the collection and use of your data.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track user activity. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser signals. We will continue to monitor developments in this area and update our practices as industry standards emerge.

California residents who wish to opt out of cross-context behavioral advertising may do so through our cookie consent manager or by exercising their CCPA/CPRA rights as described in Section 7 of this Privacy Policy.

14. How to File a Complaint

If you believe that Pizza Factory has not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we can attempt to resolve your concerns.

14.1 Contact Us First

Please submit your complaint or concern in writing to:

• Email: [email protected]
• Subject Line: Privacy Complaint – [Your Name]

We will acknowledge receipt of your complaint within 5 business days and work to resolve the matter within 30 days. If we are unable to resolve your complaint within this timeframe, we will notify you of the reason and the expected timeline for resolution.

14.2 Federal Trade Commission (FTC)

If you believe we have engaged in unfair or deceptive practices regarding your personal information, you may file a complaint with the Federal Trade Commission (FTC), the primary federal consumer protection agency in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, D.C. 20580

14.3 California Residents – California Attorney General

California residents who have concerns about our compliance with the CCPA/CPRA may contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy/ccpa
• Phone: 1-800-952-5225

14.4 State Attorney General Offices

Residents of other states with applicable state privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may contact their respective state Attorney General's office to file privacy-related complaints. We encourage you to visit your state government's official website for contact information for the relevant consumer protection authority.

15. Specific State Privacy Rights

In addition to the rights described above for California residents, residents of certain other states may have additional privacy rights under their respective state privacy laws. Pizza Factory is committed to complying with all applicable state privacy regulations.

• Virginia residents may have rights under the Virginia Consumer Data Protection Act (VCDPA), including rights to access, correct, delete, and obtain a copy of their personal data.
• Colorado residents may have rights under the Colorado Privacy Act (CPA), including the right to opt out of targeted advertising and the sale of personal data.
• Connecticut residents may have rights under the Connecticut Data Privacy Act (CTDPA).
• Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA).

To exercise any state-specific privacy rights, please contact us at [email protected] and specify your state of residence and the right you wish to exercise.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at factory-pizza.click with a revised "Last Updated" date.
• Notify registered users via email where required by applicable law or where we deem it appropriate given the significance of the changes.
• Display a prominent notice on our website homepage for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should discontinue use of our services.

17. Legal Basis for Processing

Pizza Factory processes your personal information based on the following legal grounds under applicable United States privacy law:

• Contract Performance: Processing necessary to fulfill your orders, manage your account, and deliver the services you have requested.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, network security, analytics, and improving our services, where such interests are not overridden by your privacy rights.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including tax obligations, food safety regulations, and data breach notification requirements.
• Consent: Where we rely on your consent for processing, such as for marketing communications and non-essential cookies. You may withdraw consent at any time as described in this policy.